Artificial intelligence on the up in our homes

Estimated to be $19 billion by 2022, the artificial intelligence market is beginning to focus on the home. One company has designed the first virtual emergency store.

Will the house of the future be hyperconnected and intelligent? This is the bet that many French companies are making, whose innovations aim to make our life easier in our house. For example, HomeServe, in partnership with the European leader in natural language understanding Recast.AI, has developed a virtual assistant that offers solutions to solve domestic problems in an emergency.

Named “Tom”, this artificial intelligence takes the form of a “chatbot” on the model of messaging applications like Messenger or Whatsapp. The user explains the problem they face by message to artificial intelligence. From this information, Tom identifies the fault and makes a diagnosis. He then offers the right service, with a personalised quote and a fixed price. The client can then plan the intervention of an accredited professional close to home in order to solve their problem.

If you didn’t have hot water anymore, you’d probably know you’d have to call in a plumber, Tom only confirms what you already knew. But this new virtual assistant also finds you one, tells you how much a professional will cost and allows you to schedule an appointment.

Tom’s software, which integrates more than 450 incidents, is able to manage a conversation flow by adapting itself to the language of the user. The skills of chatbot extend today to plumbing and will expand tomorrow to heating and air conditioning.

“Tom is a self-learning bot that improves understanding and efficiency almost in real time,” says Linda Ghodbani, Director of Digital & Innovation. It thus deduces the intentions of the user to establish the final diagnosis and propose the good performance. The integrated payment on Messenger is not yet available in France, the internet user will have to finalize its transaction on the website, to which the software is affiliated.